Site Trouble Ticket Reporting and Alarm Escalation
The ArgusON NOC is highly experienced in processing and managing alarms received from each of the over 25,000 sites we continually monitor and manage. Our trained staff follows a detailed stepwise process to verify & validate the nature of each alarm received. When an alarm has been authenticated, we take steps to correct the problem, and notify the site owner of the actions taken and resolution achieved. Over 10 years, the ArgusON NOC has processed over 9 million alarms, and has generated over 900,000 trouble tickets on alarm escalations.